If you're considering insourcing, outsourcing or co-sourcing the administration of your program, it's important to understand the advantages/challenges with each model, and gain a realistic expectation about roles, responsibilities and retained activities. This engagement is focused on providing an actionable plan for the model you choose.
A program "tune-up" is a great way to get started. This project provides a quick assessment of your program in five key areas: compliance, sustainability, scalability, process discipline and employee/customer experience. This engagement is focused on providing a program improvement roadmap.
Innovation starts with vision, and comes through iterative change. I'll facilitate brainstorming, benchmarking and design sessions to arrive at a roadmap for program evolution.
We're in the midst of a Benefits "arms race" -- is your design competitive, attracting the talent you need? Let's look at your time off (PTO/Sick/Vacation, etc.) and leave program (Pregnancy, Parental, Caregiver, etc.) to ensure that you're balancing the needs of your employees and your business.
I can assist in selecting vendor partners for your program, including co-sourced, in-sourced and outsourced models. When things do don't go according to plan, I can remediate vendor issues to get your relationship on the mend, with a structured go-forward plan to bring balance to your program.
Effective and efficient project management is key to achieving optimal outcomes. If you've got a roadmap to implement new program elements, technology, product or a vendor partnership, I can help.
If you've already embarked on a program transition, and it's a hot mess - that's my specialty! Whether you've just started, or you've gone live, but have problems, it's never too late to address your challenges and improve your program. I leverage my experience and expertise to improve processes, reporting
and outcomes.
I bring decades of experience, with programs of all sizes and complexity, to audit claims and cases in the areas of FMLA (Federal/State/Local), disability (short- and long-term) and accommodation.
Establishing strong foundational metrics allows you to understand the performance of your program, identify trends that are impacting outcomes, and forecast volumes/staffing/costs.